Corrections and complaints policy

Corrections

Democratic Integrity’s policy is to correct errors that warrant correction as soon as possible. Corrections appear on the relevant web page and/or within the relevant document where the error appeared. Please write to [email protected] to request any corrections. 

Complaints

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS, the Independent Monitor for the Press, and can only deal with complaints which relate to an alleged breach of the standards set out in this Code

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to Democratic Integrity in writing at the following address: 

e-mail: [email protected]                                   

Address: 7/8 Castle Court, 1 Brewhouse Lane, London SW15 2JJ, United Kingdom

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.   If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address: IMPRESS, 16-18 New Bridge Street, London EC4V 6AG, United Kingdom. 

Please refer to our full complaints policy for full details.